Return & Refund Policy

PAYMENT POLICY

  1. We accept online orders through the following modes of payment:
  • All credit & debit cards of Rupay, Visa, & Mastercard 
  • Net Banking of 75+ banks
  • UPI of 100+ banks & third-party apps.

Please note that for Credit & Debit Cards you will require to submit your 16-digit card number, card expiry date, and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Card.

  1. You should have your Credit Card enrolled with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. 
  2. The Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.
  3. If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:      

a. Transaction Reference Number.      
b. The amount debited with registered Email ID      
c. Date & Time of Transaction.

We will try to resolve your query at our earliest and not later than 48 hours after receipt of your mail.

     

     DELIVERY POLICY

    1. To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19 or any such health hazard from time to time. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.
    2. We take extensive precautions on the packaging of products while dispatching them. We pack our products in tight boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles etc. are safely secured with additional bubble wrap.
    3. Please do not accept the shipment if it is tampered with or damaged, return it and we will either refund it or resend you the material as per your wish.
    4. Orders placed on the second half of Saturday or on Sunday will be dispatched on Monday only, so expect this much delay.
    5. If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call at the toll-free number mentioned below or through email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners & give you an authentic reply.
    6. For all claims regarding shortages or damages must be reported to customer care within 24 hours of the order delivery. Up to three working days are required to investigate and review your request with a suitable reply.
    7. In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner if required and eligible after talking to customer care. We will reimburse the courier charges, either in your account or as a site-wide coupon.
    8. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement or mishandling of products post-delivery.
    9. We reserve the right to pause deliveries to any part of the country at any time if so warranted. In such case, we will try to inform you upfront only, and in case of any deviation through email or phone call, and will refund you fully.
    10. Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
    11. Reselling is not allowed after buying from www.aliteskincare.in & Resellers will not be eligible for any kind of points, coupons & offers.

    CANCELLATION POLICY

    1. Orders once dispatched are not eligible for cancellation at all. Discount vouchers or coupons are intended for one-time use only and shall be treated as used even after you cancel the order.
    2. If you redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
    3. In case of an approved return from customer care or cancellation, the refund shall be initiated within 72 hours after receiving the dispatched material back subject to verification of the products and their packaging. In case any product is tampered with will be deducted before paying back.

     RETURN & EXCHANGE POLICY

    1. There will be no return or exchange of the product once bought.
    2. Return is only possible if a mistakenly wrong product is dispatched or the package arrived in tampered condition or the product has short expiry i.e. of less than 3 months. If you want a refund or replacement, please send us an email with the Order number and the images of the wrong product or damaged or tampered product, or near-expiry products to care@aliteskincare within 24 hours of the order delivery. We would reply within two days after receipt of the mail.
    3. Please allow us 5 to 10 days’ time from the day of receipt of your returned package back. We may contact you to ascertain specific things about the product prior to issuing a refund/replacement.
    4. You will be eligible for a full or partial refund or exchange without incurring any additional charges in case of:
    • The package has missing accessories.
    • Damaged or soiled packing.
    • Wrong product delivery.
    • Expired product delivery.

    In case you received the wrong product, we request you keep the product safe, saleable, and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

    1. Returns will not be accepted if:
    • The product is damaged.
    • It is without an invoice.
    • It is tampered with
    • It is without its original packaging
        2. Please do not use the item you have raised a complaint about. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
    • Failure to provide adequate information about the case.
    • Failure to provide snapshots of the Invoice, packet, and box (if any).
    • Buymax Wellness or any of its subsidiaries or channel partners will not be responsible for Damages due to neglect, improper usage, or wrong application, etc. & will not be covered under our Exchange/Returns Policy. The exchange of products due to allergic reactions or palatability issues is not applicable.
    • Refunds will be through the payment method i.e. to cards or bank accounts. No cash refunds will be made. It would take our team at least 5 to 7 business days post-refund initiation for an online refund.
    • In the case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.